Who is this training designed for?
It depends on the module. Our standard Privacy Act compliance training module is designed for any staff in any role. By contrast other modules are designed for people in particular roles, or with particular tasks to do. Each module has its own web page with a full course description to tell you more. See the full list of Online Training modules here.
Which privacy law does this training cover?
It depends on the module. Some modules are specific to a particular Act (like the Australian Privacy Act 1988), while others are general enough to apply regardless of what jurisdiction or sector you are in. Each module has its own web page with a full course description to tell you more.
Do I need to download any special software or big files?
No. The training module is hosted on our website.
Can I do the training from my smartphone or tablet?
You should be able to; our modules are designed to be mobile-friendly. However not all mobile devices are alike, and they are updated all the time, which can cause the occasional glitch in some phones. If you have difficulty running the module on your mobile device, or a problem generating a Certificate of Completion at the end of the module, we recommend that you complete the assessment questions on a desktop or laptop computer instead. (And to be honest, you will find it easier to read on a bigger screen anyway.)
How soon will I get access to the training module?
Immediately for online purchases. As soon as you have created your account and paid via PayPal, you will receive one email with your purchase receipt, and another email with a link so that you can login to your account, and access your training module. Check your spam/junk email filters if you can’t find these emails.
What if I don’t have a PayPal account?
You don’t need a PayPal account, you just need any credit or debit card. PayPal is simply the payment gateway we use to process your payment. (But if you do have a PayPal account, you can use that too.)
Why am I getting an error message from PayPal?
If the credit or debit card you are trying to use is (or has been) linked to a PayPal account, PayPal won’t let that card be used to pay for items online unless you have first logged in via PayPal. This can be an issue with company or shared cards if only one person has access to the PayPal account, but multiple people can use the card. Your options are either to log in to the relevant PayPal account first, or use a different credit or debit card to pay instead. (And then seek reimbursement from work if you had to use your personal card!)
What if I don’t have a credit card or debit card? Can you invoice me instead?
Unless you have more than 10 users, unfortunately the answer is no. Like most online shopping experiences, our systems are set up to take instant payment via a credit or debit card, and then deliver the product to you immediately. It is a fully automated system, which means lower handling costs, and a lower price and quick service for you. If you don’t have access to a corporate credit or debit card, you could try paying with a personal card and seeking reimbursement the way you would for petty cash. (But check with your boss first!)
How do I buy on behalf of another user?
You can purchase a licence on behalf of another user, such as a colleague.
If you already have an account with us (e.g. if you have previously accessed a training module or a Compliance Kit yourself), please make sure you are logged out before you make a purchase on behalf of someone else. (Otherwise, the new licence will be allocated to you instead of your colleague. And you might muck up your own account name or password in the process!)
If you are not sure, go to our Login page; if you see your own name and email address there, it means you are already logged in. Choose ‘Logout’ from the menu items, and then go back to the item you wanted to purchase on behalf of someone else. Make sure you enter your colleague’s name and correct email address, and create a new password for them too.
We have more than 10 potential users. Can we get a discount? How does that work?
Yes you can! If you have more than ten staff to complete a particular module, we offer multi-user subscriptions with a lower price-per-user, and a longer subscription period.
All costs are plus GST.
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To create a multi-user subscription you simply need to email us an Excel spreadsheet containing the list of your 11 or more users (first name, surname and email address), and tell us which module/s you want access to. We will invoice you, and set up your users as soon as the invoice has been paid.
We have LOTS of users. Is there a cheaper option for us?
Yes! If you have more than 200 staff to complete the Privacy Act compliance training module, it will be cheaper for you to consider our fixed-fee options. (In fact, even if you have fewer than 200 users, you might want to consider our fixed-fee options for their other benefits.) See Branded Privacy Awareness Training and Customised Privacy eLearning Program for more details.
We want a program that is branded for our company. Can you offer that?
We want to be able to centrally monitor who has completed the training. Can you offer that?
We want customised content instead. Can you offer that?
I stopped my training part-way through. How do I get back into it?
You can log back in at www.salingerprivacy.com.au/account/ Once you are back at the correct module, you can choose whether to resume at the point where you left off, or start again from the beginning.
I failed the quiz, can I sit it again?
Yes. You can do the assessment again by refreshing your browser and starting over.
How do I save a copy of my certificate?
If you successfully pass the assessment, you will be able to generate and print a certificate. To generate an electronic copy, you can ‘print to PDF’ if you have that option on your desktop or mobile device, save a screenshot, or otherwise print then scan a copy. Do this before closing the browser window, or you will have to start the assessment over again.
My certificate won’t print, what can I do?
You will only be able to generate a certificate at the end of your training module if you successfully passed the assessment. If you didn’t pass, you can do the assessment again by refreshing your screen and starting over.
If you are using a mobile device such as an iPad or tablet, you might not be able to generate a certificate at the end. Please use a desktop or laptop to log in to your account and do the assessment again to generate your certificate.
There are other technical reasons you might not be able to print your certificate. Since the ‘print results’ feature launches a file in a new window, it is common for pop-up blockers to prevent the file from loading. Therefore, you may need to disable any pop-up blockers in your browser. If you continue to experience difficulties with the ‘print results’ feature, try clearing the cache in your browser, and/or reset your browser to its default settings, then close all browser windows for the changes to take effect, and test your program again.
The training module is too small to read, how can I make it bigger?
If the program looks too small in your browser (for example if there is lots of white space around it), you should be able increase the size by zooming in. Some of the modules have a Settings icon (a little cog wheel), with a ‘Zoom to fit’ button you can toggle on or off. Or try using CTRL + the scroll key on your mouse to zoom in and out within your browser.
The training module is too big to fit on the screen, how can I make it smaller?
Some of the modules have a Settings icon (a little cog wheel), with a ‘Zoom to fit’ button you can toggle on or off. Or try using CTRL + the scroll key on your mouse to zoom in and out within your browser.
Can I share this training module with my workmates?
No. Our eLearning modules are protected by copyright, and are strictly for your non-commercial use, to educate and inform yourself about privacy topics. Each person needs to have their own login and password to access the training module. Multi-user subscriptions are available. See also our Terms of Service.
Can I have a receipt?
For online sales, you will be emailed an instant purchase receipt. Please check your spam/junk email filters if you can’t find it.