Privacy policy

Our privacy promise is that we will aim for best practice in the handling of personal information, by following the privacy principles below unless authorised or required by law to depart from them.

If you have any enquiries about this privacy policy, or to make an access or amendment request, please contact our Director, Anna Johnston, on (02) 9432 0320.

Limiting our collections

We will only collect personal information if:

• it is for a lawful purpose that is directly related to one of our functions, and
• it is reasonably necessary for us to have the information

How we will collect personal information

We will collect personal information directly from the individual concerned unless it is unreasonable or impractical

We will not collect personal information by unlawful means

We will not collect personal information that is intrusive or excessive

We will take reasonable steps to ensure that the personal information we collect is relevant, accurate, up-to-date and complete

Transparency

When collecting personal information, we will tell the person:

• what part of Salinger Privacy will hold and/or have access to their personal information
• what it will be used for
• what other organisations (if any) routinely receive this type of personal information from us
• how the person can access their personal information held by us
• whether the collection is required by law
what the consequences will be for the person if they do not provide the information to us

We will enable anyone to know, upon request, whether we are likely to hold their personal information, and if so:

• what type of information we hold about them
• the purposes for which it will be used
• how they can access their own personal information

Security safeguards

We will take reasonable security measures to protect personal information from loss, unauthorised access, use, modification or disclosure.

We will take reasonable steps to ensure personal information is stored securely, not kept longer than necessary, and disposed of appropriately.

Access and amendment

We will allow people to access their personal information without unreasonable expense or delay

We aim to respond to requests within 30 days

We will only refuse access where authorised by law, and we will provide written reasons

We will allow people to update, correct or amend their personal information where necessary, to ensure it is accurate, relevant, up-to-date, complete or not misleading

Where possible, we will notify any other recipients of any changes

Accuracy

Before using or disclosing personal information, we will take appropriate steps to ensure that the information is relevant, accurate, up-to-date, complete, and not misleading

Use and disclosure

We will use or disclose personal information only for the primary purpose for which it was collected, unless one of these apply:

• the person has consented
• for a directly related secondary purpose within the reasonable expectations of the person
• to a related or associated company within the Salinger & Co group for the purpose of providing a service

Other

We do not use linked health records, nor do we use unique personal identifiers. It is not practicable for us to provide anonymous services.